COVID-19: A message for our clients

Amid ongoing concern about the coronavirus COVID-19, Empowered Finance’s top priority is the health, safety, and well-being of our clients and staff. We understand the concern and uncertainty you may be experiencing around the evolving situation, and we’re committed to being responsive and flexible to our customers’ needs.
I wanted to personally reach out and share a few ways we are here to serve you during this time:

• For the fastest level of service, we strongly encourage you to access your account online through or client portal, email, fax and via phone. It’s typically easier and faster to manage your account online, given that call wait times may be longer than usual.

• If you do plan on contacting Empowered Finances over the phone or visiting our office in person, please know our friendly agents are standing by, as always. We have taken extra precautionary measures in response to this developing public health impact, including increased cleaning and sanitizing procedures for our local agent offices.

• It is our intent to remain transparent, providing the latest information from Empowered Finances.

• We understand that there may be instances where customers find themselves facing financial difficulties. Empowered Finances is here to help and we encourage customers who may be impacted to reach out to discuss how we might be of assistance.

Thank you for being a loyal Empowered Finances client.